A Software strategy for knowledge transfer in a pharmaceutical distribution company

This work solves knowledge transfer problems faced by a family owned pharmaceutical distribution company. The main objectives of this project are to improve knowledge transfer efficiency, recover outdated knowledge and improve the company’s operation. As years transpire, explicit knowledge can become obsolete and inaccessible for several reasons, i.e. staff’s retirement or upgrades in the software being used. In the company’s case, explicit knowledge was not identified and was saved in different software versions and hardware, leading to delays and rework attributed to knowledge’s inaccessibility. A software strategy was proposed and implemented to solve this problematic. Favorable results were achieved. Knowledge transfer between departments was improved, knowledge from older versions or software were recovered, knowledge was centralized and a middleware was successfully implemented in one of the departments. Company personnel can locate, access and implement knowledge and the company’s operations has improved.