Developing Quality'Driven Production Equilibria


Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Operational effectiveness goes beyond efficiency while it incorporates exogenous variables,non-controllable by the service units. Effectiveness is a fundamental
driver for the success of an operational unit within a competitive environment. In this context, we seek to identify the active units that meet both the high or technical efficiency and the perceived high quality criteria. We also aim to develop a roadmap for effectiveness for every operational unit and we consider the feasibility of the results produced by the effectiveness assessment process in the short run. The target value sun covered by comparative optimization techniques (e.g. Data
Envelopment Analysis) for efficiency and effectiveness measurement generally have limited managerial implications due to production constraints, available
Original languageAmerican English
Title of host publicationMathematical Models in Economics
PublisherIGI Global Publishing
ISBN (Print)9786069238660
StatePublished - 2011

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