Gestión De La Información De Los Usuarios Para El Aprendizaje Organizacional En El Sector Público - Caso: Administración Pública Descentralizada Del Estado De Sonora, México

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Abstract

Results presented in this paper are part of the research carry out on organizational learning at six decentralized government agencies of Sonora State, Mexico. The research uses the model Learning Organization (MLO) developed by Rodriguez and Trujillo (2007). The model uses two essential components: a circuit knowledge flow by learning and the facilitators which allow the circuit movement across the organization. The circuit, called “Knowledge, Organizational Learning” (KOL) is based on Kolb’s Learning Cycle (1976) and in the knowledge conversion process proposed by Nonaka and Takeuchi (1995). Particularly the analysis presented is the Organizational Learning Circuit (CAO) in the section on Customer Relationship Management (CRM), applied to such organizations would be the management for customer relations. The study analyzes the answers of ten questions from a total of sixty-two.
Original languageSpanish
JournalSotavento
StatePublished - 24 Aug 2013

Cite this

@article{37d2786a1044451282688adc3408c0bc,
title = "Gesti{\'o}n De La Informaci{\'o}n De Los Usuarios Para El Aprendizaje Organizacional En El Sector P{\'u}blico - Caso: Administraci{\'o}n P{\'u}blica Descentralizada Del Estado De Sonora, M{\'e}xico",
abstract = "Results presented in this paper are part of the research carry out on organizational learning at six decentralized government agencies of Sonora State, Mexico. The research uses the model Learning Organization (MLO) developed by Rodriguez and Trujillo (2007). The model uses two essential components: a circuit knowledge flow by learning and the facilitators which allow the circuit movement across the organization. The circuit, called “Knowledge, Organizational Learning” (KOL) is based on Kolb’s Learning Cycle (1976) and in the knowledge conversion process proposed by Nonaka and Takeuchi (1995). Particularly the analysis presented is the Organizational Learning Circuit (CAO) in the section on Customer Relationship Management (CRM), applied to such organizations would be the management for customer relations. The study analyzes the answers of ten questions from a total of sixty-two.",
author = "{Encinas Orozco}, {Francisca Cecilia}",
year = "2013",
month = "8",
day = "24",
language = "Espa{\~n}ol",
journal = "Sotavento",

}

TY - JOUR

T1 - Gestión De La Información De Los Usuarios Para El Aprendizaje Organizacional En El Sector Público - Caso: Administración Pública Descentralizada Del Estado De Sonora, México

AU - Encinas Orozco, Francisca Cecilia

PY - 2013/8/24

Y1 - 2013/8/24

N2 - Results presented in this paper are part of the research carry out on organizational learning at six decentralized government agencies of Sonora State, Mexico. The research uses the model Learning Organization (MLO) developed by Rodriguez and Trujillo (2007). The model uses two essential components: a circuit knowledge flow by learning and the facilitators which allow the circuit movement across the organization. The circuit, called “Knowledge, Organizational Learning” (KOL) is based on Kolb’s Learning Cycle (1976) and in the knowledge conversion process proposed by Nonaka and Takeuchi (1995). Particularly the analysis presented is the Organizational Learning Circuit (CAO) in the section on Customer Relationship Management (CRM), applied to such organizations would be the management for customer relations. The study analyzes the answers of ten questions from a total of sixty-two.

AB - Results presented in this paper are part of the research carry out on organizational learning at six decentralized government agencies of Sonora State, Mexico. The research uses the model Learning Organization (MLO) developed by Rodriguez and Trujillo (2007). The model uses two essential components: a circuit knowledge flow by learning and the facilitators which allow the circuit movement across the organization. The circuit, called “Knowledge, Organizational Learning” (KOL) is based on Kolb’s Learning Cycle (1976) and in the knowledge conversion process proposed by Nonaka and Takeuchi (1995). Particularly the analysis presented is the Organizational Learning Circuit (CAO) in the section on Customer Relationship Management (CRM), applied to such organizations would be the management for customer relations. The study analyzes the answers of ten questions from a total of sixty-two.

UR - https://ssrn.com/abstract=2230517

M3 - Artículo

JO - Sotavento

JF - Sotavento

ER -