Recommending Trustworthy Knowledge in KMS by Using Agents

Juan Pablo Soto, Aurora Vizcaíno, Javier Portillo-Rodríguez, Mario Piattini

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

Knowledge Management is a critical factor for companies worried about increasing their competitive advantage. Because of this, companies are acquiring knowledge management tools that help them manage and reuse their knowledge. One of the mechanisms most commonly used with this goal is that of Knowledge Management Systems. However, sometimes Knowledge Management Systems are not very used by the employees, who consider that the knowledge stored is not very valuable. In order to avoid it, in this paper we propose a three-level multi-agent architecture based on the concept of communities of practice, with the idea of providing the most trustworthy knowledge to each person according to the reputation of the knowledge source. Moreover, a prototype that demostrates the feasibility of our ideas is described.

Original languageEnglish
Title of host publicationSoftware and Data Technologies - Second International Conference, ICSOFT/ENASE 2007, Revised Selected Papers
Pages297-309
Number of pages13
StatePublished - 2008
Externally publishedYes
Event2nd International Conference on Software and Data Technologies, ICSOFT 2007 - Barcelona, Spain
Duration: 22 Jul 200725 Jul 2007

Publication series

NameCommunications in Computer and Information Science
Volume22 CCIS
ISSN (Print)1865-0929

Conference

Conference2nd International Conference on Software and Data Technologies, ICSOFT 2007
Country/TerritorySpain
CityBarcelona
Period22/07/0725/07/07

Keywords

  • Knowledge management systems
  • Multi-agent architecture
  • Software agents

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