Using agents to confront some of the challenges of knowledge management systems

Javier Portillo-Rodríguez*, Aurora Vizcaíno, Juan Pablo Soto, Mario Piattini

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The importance of knowledge management has, in recent years, led to the incorporation of Knowledge Management Systems (KMS) into companies. Some of these KMS could be considered as Recommender Systems that are able to recommend knowledge, which is part of the company's intellectual capital. However, these KMS are not always welcome in the company, since the knowledge is not stored by using a quality control, or because employees feel that these kinds of systems, rather then helping them, cause them extra work. In this paper we present an agent architecture combined with a trust algorithm trying to avoid some of the problems that appear when a KMS is introduced into companies.

Original languageEnglish
Title of host publicationICAART 2010 - 2nd International Conference on Agents and Artificial Intelligence, Proceedings
Pages249-252
Number of pages4
StatePublished - 2010
Event2nd International Conference on Agents and Artificial Intelligence, ICAART 2010 - Valencia, Spain
Duration: 22 Jan 201024 Jan 2010

Publication series

NameICAART 2010 - 2nd International Conference on Agents and Artificial Intelligence, Proceedings
Volume2

Conference

Conference2nd International Conference on Agents and Artificial Intelligence, ICAART 2010
Country/TerritorySpain
CityValencia
Period22/01/1024/01/10

Keywords

  • Agent architecture
  • Communities of practice
  • Knowledge Management Systems
  • Trust models

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