Percepción del mobbing entre el personal de enfermería de la Unidad de Cuidados Intensivos

Aim: to determine the perception of intensive care unit nursing staff on mobbing. Method: qualitative approach study, Grounded Theory was used, 12 intensive care unit nurses of 2 public hospitals in our country during December 2017. Results: female sex predominated with an average age of 41.33 years old, mostly married, on night shift and trained a nursing technicians; 4 categories emerged: general knowledge about mobbing, the origin of mobbing and its main actors, experiences of mobbing as a victim and as a spectator and the implications of mobbing in working life. Discussion: issues of workplace harassment are sensitive for most health workers, since they deal with private situations and lack of support from superiors when they have been victims of harassment. The evidence shows that one of the reasons why mobbing can be perceived in different ways is because little is known about the real concept, it can be associated with multiple forms of violence and there is heterogeneity in the use of the term. Conclusion: the majority of intensive care unit nursing staff have been victims and witnesses of mobbing behaviour, with negative repercussions on their job satisfaction and performance; It is also the cause of constant staff turnover.